Last Updated: November 23, 2021
When you set up an account in the Service or order guides available in the Service, we collect the following identifiers that may, alone or in combination with other information, constitute Personal Information:
We do not collect payment card information in connection with product purchases. Payment card information is processed by a third-party vendor. You have no obligation to provide the Personal Information described above, but if you don’t provide such Personal Information, we will not be able to process your order or send a newsletter to you. Please note that you have the right to opt out of receiving electronic direct marketing communications, such as newsletters, from us. All electronic direct marketing communications that you may receive from us, such as e-mail messages and SMS-messages, give you an option of not receiving such communications from us in the future. If you have any additional questions about electronic direct marketing received from us, please contact us at email@example.com. You may edit Personal Information you have provided by logging into your account and making modifications there.
When you communicate with us in and through the Service, e-mail us, or otherwise communicate with us, we collect the following identifiers that may, alone or in combination with other information, constitute Personal Information:
You have no obligation to provide the Personal Information described above, but if you don’t provide such Personal Information, we may not be able to respond to your communications to us.
When you use the “Contact” function on the Site, we collect the following identifiers that may, alone or in combination with other information, constitute Personal Information:
You have no obligation to provide the Personal Information described above, but if you don’t provide such Personal Information, we may not be able to respond to your requests.
You may be able to participate in surveys, sweepstakes and other promotions in the Service (collectively “Promotions”). If you choose to participate in the Promotions, we may collect the following identifiers that may, alone or in combination with other information, constitute Personal Information:
You have no obligation to provide the Personal Information described above, but if you don’t provide such Personal Information, you may not be able to participate in Promotions.
Software used in the Service collects Internet or other electronic network activity information that may, alone or in combination with other information, constitute Personal Information:
For additional information about cookies used on the Site, please review Section 10 below.
Google Analytics is an element of the Site. By using cookies, Google Analytics collects and stores data such as time of visit, pages visited, time spent on each page of the Site, the Internet Protocol address, and the type of operating system used in the devices used to access the Site. By using a browser plugin available at http://www.google.com/ads/preferences/plugin/ provided by Google, you can opt out of Google Analytics.
We collect Personal Information from the following categories of sources:
We use Personal Information about you for the following purposes:
We may disclose the following categories of Personal Information with the following categories of third parties for business purposes:
|Category of Personal Information||Category of Third Party|
|Our affiliates (such as subsidiaries that we own)|
|Service providers: We use services providers such as website hosting and management companies, data storage and data analysis companies and marketing technology companies. Such service providers can only use Personal Information to provide such services to us and for no other purpose.|
|Parties to a corporate transaction or proceeding: In the event of a corporate sale, merger, reorganization, bankruptcy, dissolution or similar event, Personal Information may be part of the transferred assets.|
|Public authorities and legal proceedings: GuidePal may disclose Personal Information about you to government or law enforcement officials or private parties as required by law, and disclose and use such information as we believe necessary or appropriate to (a) comply with applicable laws and lawful requests and legal process, such as to respond to subpoenas or requests from government authorities; (b) enforce the terms and conditions that govern the Site; (d) protect our rights, privacy, safety or property, and/or that of you or others; and (e) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.|
California Civil Code Section 1798.83 permits the users of the Service who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please contact us at firstname.lastname@example.org.
If you are a California resident you may also have the right:
For a list of categories of Personal Information collected and the purposes for the processing of that Personal Information, please refer to Sections II and IV above.
You have the right to request that we disclose:
Delivery may take place electronically or by mail. We are not required to respond to requests relating to Personal Information more than twice in a 12-month period.
With certain exceptions, you have the right to request that we delete any Personal Information we have collected about you. Upon receiving a verified request to delete Personal Information about you, we will do so unless otherwise authorized by law.
We will acknowledge the receipt of requests to know or requests to delete Personal Information free of charge, within ten (10) business days. In order to protect your privacy and the security of Personal Information, we may verify your request by asking you to provide additional Personal Information for us to verify your identity. We will respond to your request within 45 calendar days of receipt, provided that we have been able to successfully verify your identity.
You may submit a request to know or a request to delete Personal Information via email@example.com.
In the last 12 months, we have not sold Personal Information collected in and through the Service. Consequently, we do not have an opt-out functionality on the Site.
You have a right not to receive discriminatory treatment for the exercise of your California privacy rights.
You may designate an authorized agent to make requests on your behalf. You must provide an authorized agent written permission to submit a request on your behalf, and we may require that you verify your identity directly with us. Alternatively, an authorized agent that has been provided power of attorney pursuant to Probate Code sections 4000-4465 may submit a request on your behalf.
We will only retain Personal Information about you for as long as necessary to fulfill the purposes Personal Information was collected for, including the purposes of satisfying any legal, accounting or reporting requirements. To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of Personal Information, the purposes for which we process Personal Information and whether we can achieve those purposes through other means, and applicable legal requirements. As a general rule, we retain Personal Information for a period of three (3) years following your latest interaction with the Service.
The Site and the Services are not intended for children under the age of 16. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 16 years of age. We do not intentionally collect, sell, or process the Personal Information of individuals under 16 years of age.
The following sets out how we may use different categories of cookies and your options for managing cookie settings:
|Type of Cookies||Description||Managing Settings|
|Performance cookies||These cookies collect information about how you use the Site, including which pages you go to most often and if they receive error messages from certain pages. These cookies do not collect information that individually identifies you. Information is only used to improve how the Site functions and performs. From time to time, we may engage third parties to track and analyze usage and volume statistical information relating to individuals who visit the Site.||To learn how to opt out of performance cookies using your browser settings, click here.|
|Functionality cookies||Functionality cookies allow the Site to remember information you have entered or choices you make (such as your username, language, or your region) and provide enhanced, more personal features. These cookies also enable you to optimize your use of the Site after logging in. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. We may use local shared objects, also known as Flash cookies, to store your preferences or display content based upon what you view on the Site to personalize your visit.||To learn how to opt out of functionality cookies using your browser settings, click here. To learn how to manage privacy and storage settings for Flash cookies, click here.|
The legal bases for our processing of Personal Information about you are as follows:
GuidePal is based in the United States of America. If you are located in the European Economic Area ("EEA") or Switzerland, this means that we may transfer Personal Data outside of the EEA. Such transfers are made using adequate safeguards, such as the EU Standard Contractual Clauses for Controller-to-Controller Transfers.
You have the following rights with respect to the Personal Information we hold about you:
In connection with exercising your rights described above, we may request additional Personal Information for purposes of verifying your identity and for no other purpose.
Depending on where you live, you may have a right to lodge a complaint with a supervisory authority or other regulatory agency if you believe that we have violated any of the rights concerning Personal Information about you. We encourage you to first reach out to us at firstname.lastname@example.org so we have an opportunity to address your concerns directly before you do so.
To exercise any of the rights described above, please contact email@example.com. We seek to promptly respond to your inquiry.
We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the Personal Information. Despite these efforts to store Personal Information collected on and through the Site and otherwise by us in a secure operating environment that is not available to the public, we cannot guarantee the security of Personal Information during its transmission or its storage on our systems. Further, while we attempt to ensure the integrity and security of Personal Information, we cannot guarantee that our security measures will prevent third-parties such as so-called hackers from illegally obtaining access to Personal Information. We do not warrant or represent that Personal Information about you will be protected against, loss, misuse, or alteration by third parties.
California law requires us to let you know how we respond to web browser Do Not Track (DNT) signals. Because there currently isn’t an industry or legal standard for recognizing or honoring DNT signals, we don’t respond to them at this time.